Opening Times

Operational Update for the Week Ahead

Week Commencing Monday 27th April 2020 – our Warehouses, Trade Counter & Offices will be open Monday, Wednesday & Friday 9am to 3pm

We have decided to open on a slightly reduced hours basis. We have a skeleton staff in all departments and we are here to help:

• Our Warehouses, Trade Counter & Offices will be open Monday 27th April, Wednesday 29th April and Friday 1st May 9am to 3pm
• Our Sales Team are here every weekday 9am to 3pm

We are offering a reduced Delivery Service on Monday, Wednesday & Friday. As our geographical coverage is reduced we may not be able to deliver on your requested day.

Deliveries are not made at specified times and will be made any time between 9am and 3pm on the available day requested. Deliveries are subject to an internal risk assessment of the nature of the delivery and/or site if applicable. There is no requirement for a signature on delivery however someone will need to be there to take receipt of any goods and we will need to take the name of the recipient.

We are maintaining a healthy and normal level of stock. There are no shortages of any stock items and our supply chain remains robust, consistent and reliable.

Thank you for your support. We are here as ever on:

Telephone: 020 8684 7575

email: sales@richardrussell.co.uk

Operational Update – Opening Times

We are now able to publish our opening times for next week:

• Our Warehouses will be open for collections 9am to 4pm on Wednesday 15th April and Friday 17th April. This will be for PRE-ORDERED collections only

• Our Sales Team is here every day 9am to 3pm. Please call us on 020 8684 7575 or drop us an email to sales@richardrussell.co.uk 

We are currently unable to assist any walk in trade.

We are oprerating with a skeleton staff on the above days and times. Senior Manager and Director level staff are on site to ensure Social Distancing measures are being adhered to.

We have no shortage of stocks and our supply chain remains robust, consistent and reliable.

Any further operational changes to the above will be posted here.

Thank you to all our customers for their understanding and support in these difficult times.

Operational Update

Planned Partial Opening Friday 3rd April 2020

PRE-ORDERED COLLECTIONS ONLY

We have made plans to open our warehouses for collections this Friday 3rd April 2020.

On Friday 3rd, our Warehouses will be open at 9am and close at 4pm. Once customers have been into our Trade Counter, payments will be collected and we will be operating a “wait in vehicle” system whereby our warehouse team will bring goods to you once they have been picked. There will be longer wait times as we adopt this new system to enforce social distancing. Directors and Senior managers will be on site enforcing this. 

Please note this will be for PRE-ORDERED collections only.

Orders for collection this day must be placed by 3pm on Thursday 2nd April 2020.

Due to a skeleton staff on Friday 3rd April, our sales team will only be assisting our customers at our Trade Counter as well as ensuring Social Distancing measures are being adhered to, and as such on Friday 3rd April our telephone sales lines will not be answered so that we can focus on responsible in house operations.

Subject to all being well, we hope to open for a further day or two the following week, however these days are yet to be confirmed and updates will be posted here shortly.

Any opening in the short to medium term will be operated using a pre-order system only